Phone:
+1 877 302 8632
Fax:
+1 888 205 9894 (Toll-free)
E-Mail:
orders@genomics-online.com

Payment methods

Written/Edited by Benedikt Lenzen

When placing orders through the ordering system on genomics-online.com, you are offered a choice of payment options before submitting your order. You can also choose to pay by credit card, in which case you can already provide your credit card details with the order. When paying by credit card, you will receive a secure link in your order confirmation, allowing you to complete the payment for each individual order. The security and anonymity of your data is guaranteed both during transmission and processing.

Payment FAQ

We offer various payment methods to make your shopping experience as convenient as possible:
  • Credit card (MasterCard, VISA, American Express, Diners Club, JCB)
  • Payment by check
  • Payment on invoice
There are two ways to pay by credit card:
  1. During the checkout process: You can enter your credit card details directly in the checkout section while placing your order.
  2. Via a payment link: After completing your order, you will receive an order confirmation email containing a payment link. If you do not receive the link, you can request it from our customer service at any time.
A payment link is a specific link that allows you to complete the payment for your order afterward. This link is automatically sent in the order confirmation. If you do not receive the link or need a new one, you can request it from our customer service.
Yes, you have the option to pay for your order by check.
Yes, payment on invoice is another option we offer. After receiving your order, we will send you an invoice, which must be paid within the specified payment terms. This method offers you maximum flexibility, as you receive the products first and then pay the invoice.
We use Stripe as a payment service provider. Stripe is a leading provider of secure and fast credit card payments.
Yes, all payments, whether by credit card, check, or invoice, are secure with us. Especially for credit card payments, we work with the trusted provider Stripe, which applies the highest security standards. Your data is transmitted securely and processed safely.
If your credit card payment fails, please check:
  • The accuracy of your credit card details
  • If your card has sufficient funds
  • If your card is enabled for online payments
If the problem persists, please contact our customer service. We can offer you an alternative payment method or send you a new payment link.
Yes, once your payment has been successfully completed, you will automatically receive a payment confirmation by email, which serves as a receipt.
Benedikt Lenzen
Benedikt Lenzen
Director IT, Leadership Team

Benedikt Lenzen has built a diverse career in IT and software development, working across various industries and specializing in process optimization and system development. His professional journey began at an American automotive supplier, where he was responsible for developing the company's internal BPM (Business Process Management) system as well as production software.

Afterward, he transitioned to one of the leading ERP software providers, focusing on the food and chemical industries. During his time there, he led the development of key system modules, including purchasing, warehouse management, and pricing structures.

For the past several years, he has been working at antibodies-online GmbH, initially joining as a software developer. He has since advanced to the role of Director of IT and is a member of the leadership team. In this capacity, he oversees internal processes and online marketing initiatives, ensuring the company’s digital infrastructure supports its broader business goals. His work continues to drive innovation in IT solutions, with a focus on streamlining operations and enhancing the company’s digital presence.

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